I bought a Asus P6X58D Premium back in July of this year and It seems as if it would be a great little board if it would work like it is supposed to work. It has all the features that people are looking for these days including (but not limited to) SATA III, USB 3.0, 3 X PCI-E 2.0 X16 lanes, and is 32nm next gen processor compatible. All of that is great on paper but if it doesn’t work then it all becomes a colossal failure.
I called Asus prior to purchasing this motherboard to ask if I could run 12 GB’s of DDR3 2000 ram as 6 DIMM’s while using a Intel core i7-930 processor and they replied to me with yes. So I purchase the parts and get it all together and it works great for the first few weeks or so and then on day I get one of the most common problems to plague this motherboard, It only showed up 8 of my 12 GB’s of ram. I tried all of the supposed fixes and I called Asus and they had me do the same. It just would not work. So Asus had me RMA the motherboard. I received the replacement motherboard as a cross ship which is great because it allows you to have zero down time since my computer still worked but just not fully functional.
The replacement motherboard that Asus ships to you comes in a unmarked white box and is a Re-manufactured motherboard. I usually don’t mind a Re-manufactured motherboard as it is usually tested using a much more strict set of test than the normal retail boards at the manufacturing plant. So I swap out the motherboard and put the new one in and get it all wired up and everything installed and fire her up. This replacement motherboard was worst that the original. Sure the Ram all worked. But the SATA III controller didn’t, a rear USB port or 2 didn’t, and one of the fan headers was also bad. It was almost as Asus had received a bad motherboard from another guy and just shipped it straight to me without fixing it or testing it.
So I call Asus again and set up a second RMA and send back the board that they sent me and waited for them to send me another motherboard. I waited a week and still had no emails or anything to show that they were doing anything to send me a board. So after a week of waiting I call Asus again and they tell me that my RMA has been closed and that it says that I sent back a motherboard with an incorrect serial number. Well of course I did. I sent back the bad motherboard that they sent me, but I did so on their request. They then went on to tell me that the person whom I had spoken with a week prior had neglected to setup my second RMA. So I was waiting a week for nothing. So this new tech setup my second RMA and we went on with the wait. Well the motherboard got here and it too was bad. I called Asus again to setup a third RMA and they “Escalated ” my case to a supervisor. So I speak to a supervisor and asked if there was anything else that I could do to resolve this. He said no that all I could do was to setup another RMA and wait to receive it. I asked him” so hypothetically a person could be setting up RMA’s his entire length of his warranty then”? He then proceeded to tell me that basically that was correct and that my only recourse would be to contact the Better Business bureau and make an complaint. So I setup my RMA and waited.
The board arrives and I’m giving it a once over and I notice that something isn’t quite right. I look it over thoroughly and notice that the PCB of the motherboard is actually bent. So bent that it will not physically fit into my case as the rear I/O ports will not line up and 2 of the standoff’s will not screw in. So I proceed to check for more problems with it. I notice that on the south bridge that someone had taken something like a small screwdriver or something and etched a small design that looked similar to a Nazi swastika. That was enough for me. I immediately called Asus back and asked to speak to a supervisor again. I was passed on to a supervisors voicemail and I left a message asking for them to call me back. I called several times that day and was sent to various different supervisors voice mail’s and did the same thing. It wasn’t until half way through the next day that I was called back by a supervisor. I explained a little about all the problems that I have been having with getting a working motherboard and about the latest problems with the latest motherboard and the first thing that he asked me was “well does the motherboard that we sent you work”? I told him that I didn’t know because it would not fit into my case for me to test it. He then asked me if I had tested it outside of the case and I told him that there was no point because I was not going to be using the motherboard outside of my case.
So finally I got through to the supervisor and he set me up with yet another RMA and had them test this motherboard extensively before sending it to me. So I get the package and they sent me a brand new retail motherboard with all of the accessories included and I pop the board in hoping that it worked. And you know what? It did work. For a week, then the same problem popped up with my ram. I have tested my ram and I am in the process of RMA for my ram with Corsair.
Isn’t there a point where enough is enough? All I want is a motherboard in my computer that works as it is advertised to work. I even asked a supervisor if I could change motherboard models to on of equal value and he told be that they don’t do upgrades. I’m not looking for a handout. All I wanted from Asus , and still want from them, is what I paid for. A motherboard that works as they advertise it works.